The National Research Corporation honors organizations that score in Top 10% in customer/workforce satisfaction ratings
HATTIESBURG, MS — September 1, 2015 — Alden Pointe Assisted Living & Memory Care received the 2014-2015 Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
"The Excellence in Action award isn't just any quality performance award," said Jason Stevens, Senior Vice President of Business Development at National Research. "Rather, it's an award that defines what it means for providers to provide the right kind of care—patient-centered care—for their residents, families, and employees. It's an honor and well-deserved accomplishment for repeat winners and new organizations alike."
In order to be considered for the Excellence in Action Award, facilities must have completed a customer or workforce satisfaction survey during calendar year 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
“We are very honored that our community was chosen for this award based on the positive feedback of our residents and team members,” says Alden Pointe Executive Director Kathy McPhail. “It is the people who make up our community- our employees, residents, and their family members- that make it such a wonderful place to live and work.”
To learn more about Alden Pointe, visit www.aldenpointe.com.
About Alden Pointe
Alden Pointe is Hattiesburg’s premier Assisted Living & Memory Care community, providing exceptional personalized care in a loving, home-like environment since 2005. Part of Alden Pointe’s unique family dynamic is that it is led by a seasoned husband & wife team- Executive Director Kathy McPhail , who possesses over 20 years of geriatric social work experience, and Director of Nursing Ricky McPhail. Balanced, delicious meals, a peaceful, residential setting and an abundant and enriching activities program are among the community’s many amenities, which also include three beautiful, secure acres and 36 spacious, well-appointed apartments spread out among three distinct “neighborhoods” for varying levels of care.
University of Southern Mississippi graduate students Ann Rodio and Alexandria Camp will serve as hosts of a special Pre-Valentine’s Day Ballroom Dance for residents of Alden Pointe Assisted Living & Memory Care from 2-4 p.m. on Saturday, Jan. 31.
Rodio, a native of Durham, N.C., and Camp, a native of Greenville, Ill., are both graduate students in the School of Social Work at Southern Miss. As part of their graduate research, Rodio and Camp are trying to determine if ballroom dancing can help older adults to retrospectively develop a sense of meaning and fulfillment from their lives as physical limitations associated with aging occur.
Alden Pointe is excited to present our new commercial, which provides a glimpse of that special something that sets our community apart- our Alden Pointe family.
Alden Pointe’s team believes that moving to an assisted living and memory care community isn’t your last stop; it’s another chapter of your life, and it should be great. Alden Pointe Assisted Living and Memory Care celebrated its ninth anniversary June 15th, and in its nine years of operation, Alden Pointe’s staff has perfected assisted living and memory care...
Schonberg & Associates’ first owned and operated property, the Suites at Sugar Mill Point in Houma, Louisiana, was developed in 2001, setting a new standard in assisted living and memory care. In the years since the Suites were built, Schonberg & Associates has gone on to develop Alden Pointe in Hattiesburg, Mississippi, and has acquired and renovated three assisted living and memory care communities in South Carolina. Between 2012 and 2013, Schonberg & Associates opened two new private luxury assisted living and memory care communities: Vista Shores overlooking Bayou St. John in New Orleans, and Ashton Manor, which sits on six acres in the residential community of Ashton Plantation in Luling, LA. Beau Provence, Schonberg & Associates’ newest development and the first and only memory care exclusive community in the Greater New Orleans area, officially opened its doors in Mandeville, LA in September 2014.